Terms of Service

1. Agreement to Terms

By accessing or using the services operated under the brand Collision (“the Service”), provided by Collision Technologies S.R.L.S — Società Benefit, a company incorporated under Italian law with registered office at Via Fabio Filzi 6, 34132 Trieste, Italy (“we”, “us”, or “our”), you enter into a legally binding contract governed by these Terms of Service. If you do not agree to all terms set out herein, you must immediately cease using the Service. These Terms apply to all visitors, registered users, API consumers, and any other person who accesses or interacts with the Service.

We may update these Terms from time to time to reflect changes in law, our services, or business practices. We will notify you of material changes by posting revised Terms on this page and updating the “Last updated” date. Where required by law, we will provide advance notice. Changes will not remove accrued rights or mandatory protections. Where affirmative acceptance or a right to cancel is required, posting a revised page or continued use alone is not sufficient.

2. Eligibility and authority

You must be at least 16 to use the Service. If you have not reached the age of legal majority where you live, a parent or legal guardian must authorise your use and enter into any required contract on your behalf. The minimum service age does not itself establish legal capacity to contract. We may restrict access if the applicable requirements are not met.

If you use the Service for an organisation, you must have authority to act for it and ensure that its use complies with these Terms and applicable law.

3. AI services, previews and appropriate reliance

Collision offers AI text analysis, detection, paraphrasing, SerenAI conversations and related tools. You interact with an AI system. Some features use external model providers. Availability and capabilities depend on the feature and provider; a preview may be limited, changed or withdrawn, subject to paid contractual commitments and mandatory rights.

AI output can be incorrect, incomplete, outdated, biased or similar to output given to other users. Detection scores are estimates, not proof of authorship or misconduct. Plans, citations, confidence indicators and review features are not guarantees that an answer is correct or independently verified.

Check facts, calculations, sources, generated code and permissions before relying on, publishing or executing output. Test code in an appropriate environment and keep backups before making changes. A suggested action or plan does not mean an action has actually been performed.

The Service is not a substitute for qualified legal, medical, financial, engineering or other professional advice. Do not use it as the sole basis for decisions affecting a person’s safety, health, rights, employment, education or access to essential services. Obtain appropriate human review. This notice does not remove our own legal duties or your mandatory rights.

4. Accounts and user responsibilities

Use accurate account information, protect credentials and API keys, and promptly report suspected unauthorised access to contact@collitech.org. You are responsible for use you authorise and for breaches of these Terms attributable to you; this does not make you responsible for our security failures or waive any mandatory rights.

Only submit material you are entitled to use and disclose to the Service and its providers. Do not submit passwords, API keys, payment credentials or highly sensitive personal information. Remove unnecessary personal information from documents. You remain responsible for checking whether your intended use of content and output is lawful.

5. Credits, payments and consumer remedies

Prices, applicable taxes, credit quantities and material usage conditions must be shown before purchase. Credits are consumed by credit-gated features. Payments are handled through Stripe; we receive transaction and account information needed to credit purchases and administer billing. Do not send payment credentials through chat or support.

Purchased credits are non-transferable, cannot be resold or exchanged for cash, and do not expire under these Terms. Future price changes do not change credits already purchased. If credits are incorrectly deducted, contact contact@collitech.org with the transaction or request details so we can investigate and provide any remedy due.

Mandatory rights to conformity, repair or correction, price reduction, termination and refunds are preserved. EU consumers generally have 14 days to withdraw from a distance contract, subject to the rules applicable to the product supplied. Buying credits or accepting these Terms does not, by itself, waive that right.

Where the law allows withdrawal rights to be lost through immediate digital supply, all required prior express consent, acknowledgement and contract confirmation must first be obtained. Different rules apply to services begun during the withdrawal period. We do not rely on a blanket waiver or a seven-day complaint deadline to deny statutory rights. You may send an unequivocal withdrawal statement, identifying your account, purchase and purchase date, to contact@collitech.org.

6. API Usage

API access is subject to rate limits and usage quotas documented in the Service. API credentials are personal, confidential, and must not be shared, embedded in publicly accessible code, or transferred to third parties. By using the API, you agree not to: exceed documented rate limits or attempt to circumvent them through technical means; use the API for any purpose not permitted by these Terms; redistribute, resell, or sublicense API access without our prior written consent; or reverse-engineer the models or algorithms underlying our detection services. We may revoke API access immediately and without prior notice if these obligations are violated.

7. Prohibited Conduct

When using the Service you agree not to: attempt to bypass, disable, or interfere with security features, rate limits, authentication mechanisms, or access restrictions; use the Service to facilitate plagiarism, academic fraud, financial fraud, impersonation, or any activity that is unlawful under applicable law; reverse-engineer, decompile, disassemble, or otherwise attempt to extract source code, model weights, or proprietary algorithms from the Service; use automated scripts, bots, crawlers, or scraping tools to access the Service beyond the permitted API; transmit viruses, malware, ransomware, or any code designed to damage or gain unauthorised access to systems; harass, threaten, abuse, or harm any person through or in connection with the Service; or impersonate any individual, legal entity, or our personnel. Violation of this section may result in immediate account termination and, where appropriate, referral to law enforcement authorities.

8. Intellectual property and submitted content

Our branding, interface and original software are protected by applicable intellectual property law. Third-party and open-source materials remain subject to their own rights and licences. These Terms do not transfer ownership of our intellectual property or restrict rights that applicable law does not allow us to restrict.

You retain any rights you hold in your input. You permit us and the providers involved in your request to process that input as necessary to deliver the requested Service, maintain enabled history, protect the Service and comply with law, as explained in the Privacy Policy. This permission does not transfer ownership of your content.

We do not promise that output is unique, copyrightable, free of third-party rights or suitable for your intended use. Review rights and licences before reuse. Signed-in SerenAI conversations are stored for history; this Service does not offer a blanket zero-retention guarantee. External providers may also process content under the arrangements applicable to the feature.

9. Warranties and limits of liability

To the extent permitted by law, we do not give additional warranties that the Service or AI output will be uninterrupted, error-free, accurate, unique or fit for a particular purpose. This does not exclude contractual commitments or mandatory standards of conformity and reasonable care.

For business customers only, and subject to the exceptions below, we exclude liability for indirect or consequential loss and loss of profit, revenue, business opportunity or goodwill to the extent lawfully excludable. Our aggregate liability for claims arising from the Service is limited to the fees paid by that business customer for the affected Service during the 12 months preceding the event. Any limitation requiring specific approval under applicable law is effective only if that approval has been validly obtained.

The business limits above do not apply to consumers. Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence, death or personal injury where exclusion is unlawful, breach of public-order obligations, or any other liability that cannot lawfully be restricted. Mandatory consumer remedies and data-protection rights, including applicable rights to compensation, remain unaffected.

10. Suspension, termination and changes

We may restrict access where reasonably necessary to address unlawful use, a material breach, fraud or a security threat. Where practicable and lawful, we will give the reason, notice and an opportunity to address the issue. Contact contact@collitech.org to request review. Immediate protective action may be necessary in urgent cases.

Material changes to paid services are subject to applicable notice, conformity, cancellation and refund requirements. We do not automatically forfeit unused paid credits merely because we close or discontinue a service. Any refund or other remedy due under law or the contract remains available.

You may request account deletion through settings or contact@collitech.org. Chat history, account records and other personal data are handled under the Privacy Policy, including any retention required by law. Clauses that need to survive termination do so only to the extent legally enforceable.

11. Governing law, complaints and disputes

Italian law governs these Terms. If you are a consumer, this choice does not deprive you of mandatory protections applicable in your country of habitual residence or your right to bring proceedings in a competent consumer court. For business customers, the courts of Trieste, Italy have jurisdiction, subject to mandatory law and any legally required specific approval.

Send service complaints to contact@collitech.org. You may also use a competent consumer dispute-resolution body where available. Information is available through the European Commission’s Consumer Redress portal at consumer-redress.ec.europa.eu. The former EU Online Dispute Resolution platform closed in July 2025 and is no longer a complaint channel. You do not have to contact us before exercising a statutory right to complain to an authority or bring proceedings.

12. Severability & Entire Agreement

If any provision of these Terms is held to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision will not bind the parties to the extent required by law. An unfair consumer term will not be rewritten to remove a mandatory consumer remedy. The remaining provisions shall continue in full force and effect. These Terms, together with our Privacy Policy and any other policies or agreements expressly incorporated by reference, constitute the entire agreement between you and Collision Technologies S.R.L.S — Società Benefit with respect to the Service without excluding binding pre-contract information or mandatory rights.